CUSTOMER OBSESSED
Eastbay Cloud Services prides itself on being fanatical about customer experience and success. Our Customer obsession is the foundation of being a trusted partner. It’s about deeply understanding our customers business strategies, their pain points, and the value they want to deliver to their customers. Customer obsession is also about understanding how a customer measures success, including their stated objectives and unarticulated needs, and then being focused in helping our customers achieve their business outcomes.
Eastbay has three customer obsession pillars: understand, listen, and anticipate to help our customers gain a competitive edge.
Core Values
INTEGRITY & EXPERTISE
Our approach to client experience has always been simple “be honest, do the best job you can do and strive for greatness.” Our core values of integrity, trust, and expertise are woven into everything we do; from our non-commission, pressure-free engagements, to our ongoing commitment to education, training, and professional development for our team. We promise that you’ll never spend more than necessary and you’ll never buy what you don’t need.
OUR PEOPLE ARE OUR MOST VALUED RESOURCE
In between our efforts, triumphs, late nights, and dedication to our clients, comes a fast-paced, team-oriented and friendly culture that helps drive the success of our organization and people. An open concept office and centralized meeting areas help create a casual and collaborative atmosphere. Neckties are cut loose on day one to help emphasis our unique philosophy. Staying fast, efficient, and flawless is our competitive edge. Our team-first approach extends far beyond typical business hours. Eastbay hosts multiple social events throughout the year, sponsoring charity events, hosting customer appreciation days and most importantly celebrating our team. A team that plays together wins together.
